Resend an invite or reset a member's sign-in

Sometimes an invitation email goes astray, or a member loses track of their password before their first sign-in. Resending the invite gives them a completely fresh start with one click.

Steps

1. In the Account app, open Users.
2. Select Manage next to the member.
3. In the Resend invite section, select Resend invite and confirm.

Quorum mints a brand new temporary password and emails it to the member. The email subject is "Your new Quorum sign-in details" and it makes clear the new password replaces any password they had before. You will see a confirmation that the member "was emailed a new temporary password".

What changes for the member

The emailed password becomes their only working credential. Any password from an earlier invite stops working, and if they had signed in before, they are signed out everywhere. On their next sign-in they must set a password of their own before continuing.

The confirmation dialog adapts to the situation. For a member who has never signed in, it simply explains they will get a new temporary password. For a member who has signed in before, it warns that resending replaces their current password and signs them out everywhere, so you do not disrupt an active member by accident.

Good to know

Quorum only replaces the member's password after the email has actually been handed to the mail system. If the email cannot be sent, nothing changes and the member's existing credentials keep working, so a mail hiccup can never lock anyone out. The error in that case reads "Could not send the invite email. The member's password was left unchanged."

If you would rather hand a member a new password directly, use Reset password in the same Manage dialog instead. That lets you type the new password yourself and also signs the member out on every device.